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Robert M.
Robert M., Consultant
Category: Printers
Satisfied Customers: 9019
Experience:  30+ yrs. experience in NYC computer industry working with PC and networks, banks, brokerage, legal etc.
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My fairly new PC-800 just started beeping and telling me to

Customer Question

My fairly new PC-800 just started beeping and telling me to Cancel all print jobs, and remove any jammed paper. There is NO jammed paper. All inks are at least 20% or more full and I just replaced the Maintenance Cartridge with a new one. Have turned off and let sit for over a minute and turned back on several times.
Submitted: 1 year ago.
Category: Printers
Customer: replied 1 year ago.
This was the first image I tried printing today. I printed several images last week. Nothing has changed. I am a small one-man shop.
Expert:  Tim replied 1 year ago.

Hi there, I'm Tim and will be assisting you today. I have over 15 Years as an Engineer and have been with eBay, DoD and many others. I will do my VERY BEST to help you. If you like i can offer remote access and a call. In addition, with any positive rating I will support your question going forward for free.

Customer: replied 1 year ago.
Hi Tim, got any ideas?
Customer: replied 1 year ago.
Tim, this thing has been working fine for months. I got it last fall. Just last week had to replace two ink carts with full retail because the factory shorts ran out. The maintenance cart was not overloaded, but I exchanged just to be neurotic. I only print Epson paper and Epson ink. The past month I've been printing 13x19 and 17x25 - the big stuff that doesn't tear off and clog the works.
Expert:  Tim replied 1 year ago.

gotcha, and i'm sure you have had pulled the power on this unit?

Customer: replied 1 year ago.
If it would be easier to call, your can use my(###) ###-####number. I'm right here. I did not pull the power plug, just the power switch. Should I try that now?
Expert:  Tim replied 1 year ago.

Yes, pull the power, and plug it back in.

Customer: replied 1 year ago.
Ok, done. It is going through it's start up now.
Expert:  Tim replied 1 year ago.

please see if the errors go away.

Customer: replied 1 year ago.
Stan by, I'll try to print an image.
Customer: replied 1 year ago.
I sounds like a typical startup routine, let's see if it keeps printing.
Customer: replied 1 year ago.
It seemed to pull the paper in and could hear the print heads moving for a while. Then it beeped and gave me the same message Error 1440 and clear the paper jam.
Customer: replied 1 year ago.
Sorry, that is Error 0x1404
Expert:  Tim replied 1 year ago.

hmm, i'm sorry, i am going to yield to others and let someone else assist you.

Customer: replied 1 year ago.
Ok. I'm trapped, eh?
Expert:  Robert M. replied 1 year ago.

how large and how heavy is the paper?

will it feed normal 8.5 x 11 paper ?

either you do have something jammed in it at the part where the front edge stops. not necessarily paper but something that fell in and got stuck

or you may have something set wrong on the printer and it thinks that it is using different size paper so it blows an error when it doesn't hit the end where it expects to.

or the printer may have multiple exit paths and you need to use a direct path to use oversize paper and it got switched to the path that bends it back around.

Customer: replied 1 year ago.
Thanks guys, but the problem is NOT paper or paper path related. It has to do with a faulty ink cart. Epson is sending me a replacement cart.
Thanks, ***** ***** think we are finished here.