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John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5077
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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Canon PIXMA MX870 is giving a message that an issue has

Customer Question

Canon PIXMA MX870 is giving a message that an issue has developed. Suggest unplugging power cord, and contact the service center.
What do you suggest? Printer was working fine up until the alarm light came on and the message was generated.
Submitted: 1 year ago.
Category: Printers
Expert:  Richard replied 1 year ago.

Hi there and welcome

When you unplugged it, how long did you leave it unplugged?

Customer: replied 1 year ago.
From several minutes to overnight. Made no difference.
Expert:  Richard replied 1 year ago.


Can you open it and remove the ink, when you do this, leaving no ink in it, does the alarm light go off?