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Nathan
Nathan, Engineer
Category: Printers
Satisfied Customers: 25910
Experience:  Computer networking/repair. 12+ years experience.
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I have a epson WF-3620. I have an error code reading 0xf1 :

Customer Question

I have a epson WF-3620. I have an error code reading 0xf1
JA: Can you guesstimate how old your Epson is? And just to clarify, what's the exact model?
Customer: Just bought it 2 months ago
JA: What troubleshooting have you tried?
Customer: the only thing i have done is turn is off and turn it on again. that is what is said to try.
JA: The printer expert can solve this for you. Anything else you want him to know before I connect you two?
Customer: nope
JA: OK. Got it. I'm sending you to a secure page on JustAnswer so you can place the $5 fully-refundable deposit now. While you're filling out that form, I'll tell the Printer Technician about your situation and then connect you two.
Submitted: 1 year ago.
Category: Printers
Expert:  Nathan replied 1 year ago.

Hello, I’m Nathan, and I’ll be assisting you today. My livelihood depends on your positive feedback, so your satisfaction is my highest priority.

Sorry to hear you’re having trouble.

Unfortunately this error indicates a hardware problem,

specifically, it is the result of a bad printhead (or the logic board that controls it), is considered a "fatal error" on these printers (epson heads are not serviceable).

The only thing you can try in this case is to reset the machine:

unplug power at the wall outlet
wait 5 minutes
press and hold the power/on button for 60+ seconds
keep holding while plugging back in, and for another 60 seconds after, then release

If still on change, it confirms an internal fault, which requires service.

You should still be under the epson 1 year warranty, and can file a warranty claim to have them repair (replace) it.

Let me know how the reset goes, and I'll help with contact info to file a warranty claim at that point if needed.

Best regards, ***** ***** for the news,

Nathan

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Expert:  Nathan replied 1 year ago.

Do you need more help with this?