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On 05/20/16, I purchased a PIXMA mX922 Printer and I cannot

Customer Question
set it up. The CD...
On 05/20/16, I purchased a PIXMA mX922 Printer and I cannot set it up. The CD that came with it will not play in my Player. It is Wireless with a Scanner, Copier, Fax & Printer. My PC and Printer are not responding to each other.
Submitted: 1 year ago.Category: Printers
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Answered in 1 minute by:
6/3/2016
Technician: Sudipto, Engineer replied 1 year ago
Sudipto
Sudipto, Engineer
Category: Printers
Satisfied Customers: 5,797
Experience: DIploma in Computer Hardware
Verified

Thanks for posting your question on Justanswer.com, a global paid independent support site.My Name is***** we begin, I want to clarify that, we are not Canon, but I can help you to solve your problem. Please let me know if you want to continue or not ?

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Customer reply replied 1 year ago
oh, I thought I went to the Canon Website. Ok, continue because I need my Printer. I used Just Answer before for a Lawyer.
Customer reply replied 1 year ago
Hello what should I do?
Technician: Sudipto, Engineer replied 1 year ago

Thanks, ***** ***** me, if you have wireless router present at home and do you know the username and password ***** that router ?

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Customer reply replied 1 year ago
No thank you. I have a WiFi through my service provided. Is that what you are talking about?
Technician: Sudipto, Engineer replied 1 year ago

Yes, if you have a wireless service in your home then, there must be a wireless router present and if it is not present then, you cannot use the wireless feature of the printer then, you have to use the USB cable to connect the printer with the PC ?

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Customer reply replied 1 year ago
I don't think this was a good idea because I do not know how to find the Router. I do not know what to look for. All I have is the SSID num which he wrote down for me.
Technician: Sudipto, Engineer replied 1 year ago

If you have the SSID then, you just have to call them and ask the password ***** the router that, will be fine to connect the printer with the wireless network, will you be able to get the password ?

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Customer reply replied 1 year ago
I have the password ***** which he also gave me.
Customer reply replied 1 year ago
I'm going to the bathroom, be right back.
Customer reply replied 1 year ago
Sudipto I am back. So what now?
Technician: Sudipto, Engineer replied 1 year ago

OK, that's great!!, now open the link below and watch the video for the steps to connect the printer to the wireless network. After you finish connecting the printer with the router, let me know so that I can help you to download the printer driver and software from an online resource.

https://www.youtube.com/watch?v=HyiB34ZrtEI

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Customer reply replied 1 year ago
I cannot hear what the person is saying. My sound will not go up any louder.
Technician: Sudipto, Engineer replied 1 year ago

Do you have tried to increase the volume ?

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Technician: Sudipto, Engineer replied 1 year ago

I am going offline for the day, please let me know what happens and we will continue later, when I will be online again.

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Customer reply replied 1 year ago
Sudipto, I have a few questions for you. When and where am I suppose to put in the password ***** and when the guy keyed in the phone number what number was I suppose to key in?
Customer reply replied 1 year ago
Why did you pick this up if you were going home soon. That was not a smart thing for you to do. You should have passed me on to someone else. I am very unhappy about what you did and I will not be using this service again.I have questions concerning the Video and now there is no one to ask. I AM NOT A HAPPY CAMPER. YOU HAVE MY PHONE NUMBER TO CALL ME WHICH YOU SHOULD HAVE DONE.
Technician: Sudipto, Engineer replied 1 year ago
I have waited for your reply but you have not replied me after you said that you cannot hear the sound of the video. So I thought that, you are busy and want to continue later. Anyway, the man in the video is not entering phone number after selecting the SSID .He is entering the password ***** the router.
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Sudipto
Sudipto
Sudipto, Engineer
Category: Printers
Satisfied Customers: 5,797
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Experience: DIploma in Computer Hardware

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