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John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5077
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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Ok. Thanks a lot. i am facing much problems with my

Customer Question

Ok. Thanks a lot. i am facing much problems with my printers. My epson stylus pro 7700 has a problem. One of the cyan is not dropping. It was working perfectly but after i changed the maintenance tank, one of the cyan stopped. What could be the problem?
Submitted: 1 year ago.
Category: Printers
Expert:  Nathan replied 1 year ago.

Hello, I’m Nathan, and I’ll be assisting you today. My livelihood depends on your positive feedback, so your satisfaction is my highest priority.

Sorry to hear you’re having trouble.

We would initially believe this to be clogged nozzles, again this is especially likely if using non-oem inks.

Start by going into the printer utility menu and running the head clean (nozzle) clean function several times.

If no change, we will proceed through a manual cleaning process next.

Expert:  Nathan replied 1 year ago.

Just checking in, did you have a chance to try the nozzle clean utility?