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Dustin, Printer Repair Specialist
Category: Printers
Satisfied Customers: 13328
Experience:  A deep understanding and technical prowess in the finer points of printing and printer repair. Also worked in The US Army as A Network Switching Systems Operator/Controller
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Printer won't printer it reads bidirectional support

Customer Question

Printer won't printer it reads bidirectional support denied????
Submitted: 1 year ago.
Category: Printers
Expert:  Dustin replied 1 year ago.

Welcome to, my name is ***** ***** I will do my best to assist you.

To get started, I need to know what type of computer you are using, a Windows XP, Vista, Windows 7, Windows 8, Windows 10 or a Mac.

If its a Mac, please check the OSX version as follows, Click the apple sign at the top left of your screen, then click about this mac. And then where it says version, send that to me as a reply.

Customer: replied 1 year ago.
Expert:  Dustin replied 1 year ago.

Thank you. And would you like me to co nnect to your computer from here and fix the issue directly? We can accomplish this via a secure remote connection.

Or, I can guide you via written support alone.. How would you like to proceed?

Customer: replied 1 year ago.
written support
Expert:  Dustin replied 1 year ago.

First, turn off the kodak printer and leave it off.

Lets go into your control panel, programs and features.

And then uninstall all kodak software.

Then go to your devices and printers screen, and delete all kodak printers.

Then, use this link to download the newest version of the kodak software for your printer

Once downloaded, open and run that software and it will reinstall your printer. ( at this point, when the software asks you to connect the printer, turn the printer back on)

If you get stuck or run into any issues, let me know.

I strive to provide great service, and greatly appreciate a 5 star rating clicked and submitted when you are satisfied.. I always answer follow up questions.

Dustin S.

Senior Technician and Network Switching Systems Operator / Maintainer.

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