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John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5077
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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I've recently relocated my home, and after reinstalling my

Customer Question

I've recently relocated my home, and after reinstalling my MX920 i.m receiving a message that my printer is not connected. I'm connected to AT&T uverse which is wireless. Even with a USB connection, I'm stillgetting the same message. What's wrong?
Submitted: 1 year ago.
Category: Printers
Expert:  Sudipto replied 1 year ago.

Welcome to, my name is ***** ***** I am an independent computer professional linked with you by this wesbiste. I will try my level best to solve your problem.

How, are you so sure that the printer is still connected to the router, didn't you got a new router, after you relocated or you are using the same router in your previous address, also ?