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VanMagnus Systems
VanMagnus Systems, Engineer
Category: Printers
Satisfied Customers: 1156
Experience:  I have more than 20 years of experience in the Printer Hardware and Software support. A+ certified.
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Print is fuzzy.

Customer Question

Print is fuzzy.
Submitted: 1 year ago.
Category: Printers
Expert:  VanMagnus Systems replied 1 year ago.

Hello, and thank you for choosing JA for your support needs. Happy to assist you with this issue. Have you ran an Image Test and performed a Printhead Cleaning? Please see below:

http://www.epson.com/cgi-bin/Store/Video-Library/video/Printers-All-in-Ones_Popular-Printers-All-in-Ones/How-to-Clean-a-Print-Head/929694625001

Customer: replied 1 year ago.
I performed the printhead cleaning and there are still gaps in the black boxes and the blue box.
Expert:  VanMagnus Systems replied 1 year ago.
1
Expert:  VanMagnus Systems replied 1 year ago.
Ok, do you know how to remove the printhead?
Expert:  VanMagnus Systems replied 1 year ago.
There seems to be issue with the payment used for the Secure Connection. Will try again in five minutes...
Customer: replied 1 year ago.
nO
Expert:  VanMagnus Systems replied 1 year ago.
I am sure that Customer Service will fix it.
Customer: replied 1 year ago.
The charge is already on my credit card.
Expert:  VanMagnus Systems replied 1 year ago.
They are now aware of it and will call you if there is an issue..
Customer: replied 1 year ago.
I do not know how to remove the printhead.
Expert:  VanMagnus Systems replied 1 year ago.
Ok... We will get going soon. I will post the needed steps...
Customer: replied 1 year ago.
I have contacted credit card company and they will now accept the charge.
Expert:  VanMagnus Systems replied 1 year ago.
Ok...
Customer: replied 1 year ago.
Is there still a problem?
Expert:  VanMagnus Systems replied 1 year ago.

Hmmmm, please hold a moment..

Customer: replied 1 year ago.
Cancel my request for service. I have contacted my credit card company.
Expert:  VanMagnus Systems replied 1 year ago.

https://www.youtube.com/watch?v=9D2uYopOrlI

Please see the video above. It walks you through how to remove it.

Then Chime in and we will continue Sir or Madam.

Expert:  VanMagnus Systems replied 1 year ago.

Oh sorry, Madam.