Welcome to Justanswer.com, my name is ***** ***** I will do my best to assist you.
To get started, I need to know what type of computer you are using, a Windows XP, Vista, Windows 7, Windows 8, Windows 10 or a Mac.
If its a Mac, please check the OSX version as follows, Click the apple sign at the top left of your screen, then click about this mac. And then where it says version, send that to me as a reply.
also, would you prefer to have me connect to your computer from here, and install and configure the printer on screen, directly? If so, we can set this up as a secure remote session. Let me know if youd like to try that.
Thank you for your response,