Printer Repair Questions? Ask IT Technicians for Answers ASAP
Hello Jimmy how are you today? I see you have a 7620 printer, what brand is the printer?
OK please give me a moment to look up this model of printer.
When you say it won't print out, are there any errors associated with this? Or is it simply not printing?
Are there any errors associated, or is it simply not printing?
I understand that is an automated message I have no control over.
OK. And they are authentic cartridges? Does the printer say the ink cartridge is full or any other indication it is reading the printer correctly? Have you tried any builtin cleaning functions with the printer?
You have done the clean nozzle option 3 times or so?
As you have tried different cartridges, I believe it is more likely than likely a problem with the nozzle being clogged. We can discuss several options for manual cleaning, but it is easier to attempt letting the printer fix the problem first.
Again I apologize that is an automated message meant to help people who are not sure what to do. Please read what I mentioned above.
OK. Please run the nozzle cleaning one more time while I find details specific to cleaning your printer.
Yes that I what I am attempting to find.
It is slightly more complicated than normal because they didn't make it easy to remoe the print head.
This is a video it is somewhat complicated but shows how to remove the printhead
The next step would be cleaning it. You will let the print head sit on a damp warm paper towel mixed with isopropyl alcohol. Do not let this touch the electronic pieces of the print head. This will dissolve the ink that is clogging the printhead.
You can also use q-tips dabbed in isopropyl alcohol in an attempt to clean out any other areas where ink has settled.
Yes you can if you wish. If you have any more questions, please let me know. If you have appreciated my assistance, please rate me! Even after rating, you can request additional information on this topic at no extra charge. I hope I have helped!
Hello Jimmy. Please let me know if these instructions worked for you, or if you need any further assistance. If it helped, please rate me! Thanks!