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John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5077
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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Printer not printing

Customer Question

printer not printing
Submitted: 1 year ago.
Category: Printers
Expert:  Kamil Anwar replied 1 year ago.

Hello & Welcome to JustAnswer. Thank you for your question.

May i connect with you remotely to troubleshoot the issue directly? Thanks

Customer: replied 1 year ago.
Cant its a work computer and no one is here to help me.
Expert:  Kamil Anwar replied 1 year ago.

I can help you remotely.
I sent request for remote service. Please accept it then follow steps here to connect with me.

Customer: replied 1 year ago.
Cant do that. This is not my computer.
What should my printer settings be set at?
Expert:  Kamil Anwar replied 1 year ago.

what is the model # ***** the printer and how is it connected to the computer?

Customer: replied 1 year ago.
Canon Image Class D1150
Expert:  Kamil Anwar replied 1 year ago.

how is it connected to the computer?

Customer: replied 1 year ago.
not sure. to the tower & external hard drive if that makes sense
Expert:  Kamil Anwar replied 1 year ago.

It should either be wired via usb or should be on the network. if it's on the network then that would be via ethernet cable to the router. May be you can trace the cable to check and see how is it connected?

Customer: replied 1 year ago.
long purple cord to the tower??
I now see a little white "tenda" box behind the printer
Expert:  Kamil Anwar replied 1 year ago.

so is it connected over ethernet to the router?

Customer: replied 1 year ago.
Customer: replied 1 year ago.
I'm sorry I'm just not a techy and very frustrated right now.
Expert:  Kamil Anwar replied 1 year ago.

is it wired to the router?

Expert:  Kamil Anwar replied 1 year ago.

we need to figure out how is it connected, and then test the connection.