How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask John Your Own Question
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5077
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
Type Your Printers Question Here...
John is online now
A new question is answered every 9 seconds

The copy function of my mx920 series printer does not work

Customer Question

the copy function of my mx920 series printer does not work
Submitted: 1 year ago.
Category: Printers
Expert:  Nathan replied 1 year ago.

Hello, I’m Nathan, and I’ll be assisting you today. My livelihood depends on your positive feedback, so your satisfaction is my highest priority.

Sorry to hear you’re having trouble.

Is it outputting a blank page?
Can you print from the computer?

Customer: replied 1 year ago.
the output is a blank page
the printer will print other print requests
Expert:  Nathan replied 1 year ago.

Okay, can you please specifically test a black copy, and a color mode copy, direct from the glass.

Then, try printing a black only document (make sure to set the printer options on the computer to black/grayscale mode first).

Which of those work and which are blank?

Expert:  Nathan replied 1 year ago.

Do you need more help with this?
If so, simply reply back on this page.

Please note: You have already paid your fee to the site; I'd like to help you and provide value for that fee, but I do need to communicate with you here to do so.


Related Printers Questions