Printer Repair Questions? Ask IT Technicians for Answers ASAP
Hi, Im Aaron!
When the print job stops, does the paper jam or does the job act like it is complete?
ok, one sec while I look into it
Are you using hole punched paper?
This is the only suggestion I could find other than, scheduling a tech to come look at the printer.Give this a try,
Solutions for : Fault Code 077-120: Post 2nd BTR Sensor on Jam Fault
Look for very smaill, maybe chipped pieces of paper caught in the rollers.
What if you try and print a non duplex set of pages at least 5 pages long, does it stop?
If it does, then the printer may need some maintenance done to it. Not sure how old the printer is but the rollers might need to be replaced.
ok, if it does not jam on single sided papers, then it isn't the rollers.
Ok sec while I look into that
Try taking the 6 x 12 paper out of the printer tray and putting it back in.Im not too familiar with the Xerox 242 but on the printer display after you put the paper in, does it ask what type of paper is in the tray. And if so, do the settings say 6 x 12 paper for that tray.
Ok,I am sorry but I don't know of any other solutions to try.
Those Xerox printers are fairly complicated. You may have to get a Printer Tech out there to look at it.
I am going to Opt Out of this ticket, someone else here on Just Answers may be able to assist.
Hello, I'm Wes, and I'll be assisting you today.
Sorry to hear you're having trouble.
Since the rollers have been cleaned, they may be worn and not pulling the paper through.
There are 2 possible issues:
1. Worn roller and needs to be replaced
2. Paper sensor is broken and needs to be replaced.
Check the rollers to see if there are signs of wear. If they seem ok. It is most likely the paper sensor.
Checking for these requires a printer technician to check each one and verify it's good.
Either way, it will mean replacing the rollers or paper sensor.
Is the printer under any type of warranty to help get the part fixed
Unfortunately, I do not have the service manuals.
A similar model that looks the same is the 250: here is the manual
Yes, no problem.
The fuser area can also wear out over time. The toner blade is probably what you are referring to.
This is usually fixed by replacing the blade.
Also, for the sensors, using a multi-meter until you find the bad sensor would eliminate which sensor is bad. The paper just tricks it.
It might need to be serviced where that area of the printer is taken apart an cleaned. The toner blade as well.
Sorry, I mean the toner cartridge and the place that it goes in.
Ok. I understand now.
It will most likely need to be serviced.
Let me know if you need additional help and please rate my answer below.