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John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5077
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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My computer is telling me m printer is turned off when its

Customer Question

my computer is telling me m printer is turned off when its actually on
JA: Sometimes things that you think will be really complicated end up being easy to fix. The Printer Technician I'm going to connect you with knows all the tricks and shortcuts. Tell me a bit more about what's going on so he can help you best.
Customer: i've turned the computer and printer off and let them sit for awhile then turned everything back on but the problem is still there
JA: Is there anything else important you think the Printer Technician should know?
Customer: the printer is connected via bluetooth
JA: OK. Got it. I'm sending you to a secure page on JustAnswer so you can place the $5 fully-refundable deposit now. While you're filling out that form, I'll tell the Printer Technician about your situation and then connect you two.
Submitted: 1 year ago.
Category: Printers
Expert:  Michelle replied 1 year ago.
Hi my name is ***** ***** I will be the expert working with you today to help and resolve the problem you have is the printer connected to the computer usb or wifi?
Customer: replied 1 year ago.
Customer: replied 1 year ago.
I tried to connect it via wifi but couldn't work it out
Expert:  Michelle replied 1 year ago.
have you printed anything via bluetooth?
Customer: replied 1 year ago.
Its been working perfectly for 2yrs and all of a sudden doesn't want to work anymore
Expert:  Michelle replied 1 year ago.
please confirm was is working fine via bluetooth or wifi?
Customer: replied 1 year ago.
it was working fine via blueetooth
Expert:  Michelle replied 1 year ago.
when was is working fine last time?
Customer: replied 1 year ago.
about 4 days ago, i haven't had time to try and fix it until today
Expert:  Michelle replied 1 year ago.
ok, and what is the operating system you have on the computer?
Customer: replied 1 year ago.
windows 10
Expert:  Michelle replied 1 year ago.
let me know the make and model of printerunplug printer power cord and keep the ON button on printer pressed for 10 secswait for 2 minsplug in power cord and turn on printer and let me know it it powers on or not