How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask John Your Own Question
John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5077
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
23822421
Type Your Printers Question Here...
John is online now
A new question is answered every 9 seconds

Good morning. My printer keeps refusing to copy with a message

Customer Question

Good morning. My printer keeps refusing to copy with a message that I have the wrong paper size, then jams, then says "add paper". I have tried unplugging it, letting it sit for one minute, then restarting. Did not work. I looked online how to do a factory reset. Just did that. Still doesn't work. It will print and receive and print faxes, just won't make a copy.
JA: Sometimes printer issues that you think will be really complicated end up being easy to fix. The Printer Technician I'm going to connect you with knows all the tricks and shortcuts. Is there anything else important you think the Printer Technician should know?
Customer: Not that I can think of
JA: OK. Got it. I'm sending you to a secure page on JustAnswer so you can place the $5 fully-refundable deposit now. While you're filling out that form, I'll tell the Printer Technician about your situation and then connect you two.
Submitted: 1 year ago.
Category: Printers
Expert:  Sudipto replied 1 year ago.
Thanks for posting your question on this site, can you please tell me the make and model no. of the printer ?
Customer: replied 1 year ago.
Hp officejet 6700
Expert:  Sudipto replied 1 year ago.
Do you face this problem, while copying or printing from the PC ?
Customer: replied 1 year ago.
Only when copying. I can print, scan Or receive faxes with no issue.
Expert:  Sudipto replied 1 year ago.
OK, please check the back door of the printer and push it to make sure it is not loose and then, let me know what happens ?
Customer: replied 1 year ago.
Not loose
Customer: replied 1 year ago.
same issue
Expert:  Sudipto replied 1 year ago.
Thanks, ***** ***** have checked the paper settings on the printer ?
Customer: replied 1 year ago.
Expert:  Sudipto replied 1 year ago.
Is it same as the paper size of the original document ?
Customer: replied 1 year ago.
Yez
Expert:  Sudipto replied 1 year ago.
Do you face this same problem using both ADF, Glass and black or color button?
Customer: replied 1 year ago.
all of those options.
Expert:  Sudipto replied 1 year ago.
Thanks for the reply, please let me know if you want to continue.