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Ask Electronics Pete Your Own Question
Electronics Pete
Electronics Pete, Engineer
Category: Printers
Satisfied Customers: 17700
Experience:  HNC Computing; Large format and multifunction printer expert
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I am having the same problem as this customer. How do I get

Customer Question

I am having the same problem as this customer. How do I get the cartridge rack to move so I can change the cartridge? Maureen
JA: Sometimes things that you think will be really complicated end up being easy to fix. The Printer Technician I'm going to connect you with knows all the tricks and shortcuts. Tell me a bit more about what's going on so he can help you best.
Customer: I know how to change these cartridges, but I can't get at them to change them. Maureen
JA: Is there anything else the Printer Technician should be aware of?
Customer: I have just upgraded from Windows 8.1 to Windows 10. Maureen
JA: OK. Got it. I'm sending you to a secure page on JustAnswer so you can place the $5 fully-refundable deposit now. While you're filling out that form, I'll tell the Printer Technician about your situation and then connect you two.
Submitted: 1 year ago.
Category: Printers
Expert:  Electronics Pete replied 1 year ago.
Hi Maureen,On most printers, the cartridge should move to the middle when you open the lid.If that doesn't work for you, please let me know the make and model number of the printer so I can assist you further.Pete.