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Rylan Sharpe
Rylan Sharpe, Computer Hardware Engineer
Category: Printers
Satisfied Customers: 96
Experience:  Global IT Manager at an International Company
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GoodmorningIm having problems losing my print dimensions

Customer Question

Goodmorning
Im having problems losing my print dimensions when I print borderless prints, can you help me please
I have a new cannon pixma pro 100
thanks
Submitted: 1 year ago.
Category: Printers
Customer: replied 1 year ago.
Im trying to make a variety of different size prints for a small coffee shop first friday show in june and I feel like Im wasting ink and paper trying to figure it out , thank you very much for the help
Expert:  Rylan Sharpe replied 1 year ago.
Hello, my name is ***** ***** I am happy to help you. What application are you trying to print from?
Customer: replied 1 year ago.
Hello Ryan
Im printing from the canon menu Image Garden
Expert:  Rylan Sharpe replied 1 year ago.
Okay, in what way do you lose the dimensions? Does it not print to the border as it should?
Customer: replied 1 year ago.
Im want to print borderless pics and it prints my pictures in a way where I lose my edges or Ill get a white line along one edge where it did not print. Its like my image is shifted
Expert:  Rylan Sharpe replied 1 year ago.
okay. What size paper are you printing to?
Customer: replied 1 year ago.
for this set Im printing 8.5 by 11
Expert:  Rylan Sharpe replied 1 year ago.
okay, are the images from your camera? I am asking because there is a potential that the aspect ratio could be slightly off.
Customer: replied 1 year ago.
No Im taking the images from lightroom
Expert:  Rylan Sharpe replied 1 year ago.
have you tried to print directly from LightRoom? That is my preferred method. Lightroom displays how the image will fit on the paper, which is handy too.
Customer: replied 1 year ago.
How do I calibrate the aspect ratio for different print sizes to get from what I see on my monitor to paper?
Customer: replied 1 year ago.
I havent but I can try one right now, would just take a second
Customer: replied 1 year ago.
this is working better, but I havent found a borderless option on lightroom
Expert:  Rylan Sharpe replied 1 year ago.
Take your time, I will be here on/off for the next several hours. You can change the aspect ratios of images by cropping them based on size, or if you calculate the aspect ratio yourself. Most images are 4:3 ratio, but 8.5x11 is not. So, you can just zoom in a bit to get it to print correctly, chopping a bit off of one of the sides.
Customer: replied 1 year ago.
Im getting the proportions back but I'm also getting a thin stroke black line around the border
Expert:  Rylan Sharpe replied 1 year ago.
That is strange, and most likely not from Lightroom as I don't get that. So, it is making the border black on the image? How wide is it?
Customer: replied 1 year ago.
really thin like a 32nd of an inch, and only three sides of the picture
Expert:  Rylan Sharpe replied 1 year ago.
That is very strange. You don't see the black line in Lightroom when you see the preview, do you?
Customer: replied 1 year ago.
No I dont and I removed the stoke border checked box
Expert:  Rylan Sharpe replied 1 year ago.
In Lightroom, are all of the margins at 0.00? is the cell size at 8.5x11?
Customer: replied 1 year ago.
checking now
Customer: replied 1 year ago.
Left .25 Right .25 Top .11 Bottom .21
I cant figure out how to drop it down to zero, these are the lowest I can go in the margin slider
Expert:  Rylan Sharpe replied 1 year ago.
Go back to Develop and do a crop. When you select crop, you can choose the aspect ratio, and chose 8.5x11.
Customer: replied 1 year ago.
ok I'll try that
Expert:  Rylan Sharpe replied 1 year ago.
I wish you luck!
Customer: replied 1 year ago.
ok I'm figuring things out here out with the crop ratio
but I still cannot print borderless and I still get a black line along the top and the bottom of the photo
??? weird
Expert:  Rylan Sharpe replied 1 year ago.
Yes, making me think that the printer might have a restriction of some kind, with the borderless printing.
Customer: replied 1 year ago.
What about the black lines top and bottom, any ideas?
Expert:  Rylan Sharpe replied 1 year ago.
one more area to check. In control panel, Devices and printer can you please go into the printer, right click on it and go to printing preferences. Under the page setup tab, is "borderless" selected?
Customer: replied 1 year ago.
I switched the settings like you suggested and it still crops my pictures of the page
and when I use the border to print in light room I still get back lines on two sides of my print
No progress
Expert:  Rylan Sharpe replied 1 year ago.
It must be a printer issue, since we have exhausted all software possibilities.
Customer: replied 1 year ago.
so now what do I do?
Expert:  Rylan Sharpe replied 1 year ago.
How old is the printer?
Customer: replied 1 year ago.
brand new
Expert:  Rylan Sharpe replied 1 year ago.
okay, Do you have another computer you can test with?
Expert:  Rylan Sharpe replied 1 year ago.
Hello, I have not heard back if you have another computer to test with. At this point, I think we need to contact Cannon to see if they know of this problem and if they need to replace the printer, since it is under warranty and you have exhausted everything on your end. Thank you.