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John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5077
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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Error message 6000

Customer Question

error message 6000
Submitted: 1 year ago.
Category: Printers
Expert:  Sudipto replied 1 year ago.
This seems to be a hardware problem . Please open the printer cover and let me know ,if the cartridges can move freely or not ?
Customer: replied 1 year ago.
they do not automatically come to the center like they normally do when printer door is opened
Customer: replied 1 year ago.
the printer is less than aweek old
Expert:  Sudipto replied 1 year ago.
Thanks for the update.Now,turn off the printer and then try to move the cartridges with your hand and let me know,if your are able to do so or not?
Customer: replied 1 year ago.
no thank you.
Expert:  Sudipto replied 1 year ago.
Thanks,now remove the power cord and wait for 10mins. then,let me know what happens?