How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask VanMagnus Systems Your Own Question
VanMagnus Systems
VanMagnus Systems, Engineer
Category: Printers
Satisfied Customers: 1156
Experience:  I have more than 20 years of experience in the Printer Hardware and Software support. A+ certified.
Type Your Printers Question Here...
VanMagnus Systems is online now
A new question is answered every 9 seconds

Workforce 60 jammed during 2nd side printing. Paper is visable

Customer Question

workforce 60 jammed during 2nd side printing. Paper is visable when I lift the lid but is trapped under the rollers. just before the channels for the ink dispenser.
Submitted: 1 year ago.
Category: Printers
Expert:  VanMagnus Systems replied 1 year ago.
Hello and thank you for choosing JA for your support needs. Sorry to hear of this issue. Please follow the link below: This is the best resource for resolving the issue. Or if you prefer here is a video:
Customer: replied 1 year ago.
Your reply was no help. Your reply assumes that the paper is jamming going 'into' the printer. It is jammed prior to the print head area going 'out' of the printer. I woulld be easier if I could send a picture. The edge of the jammed paper can be seen by lifting the cover (as though to change ink), and it is trapped under the rollers.
Customer: replied 1 year ago.
Never mind, I just found out how to remove the 'rear cover' and the paper was readily removed. Thank you for trying.
Expert:  VanMagnus Systems replied 1 year ago.
Was that not covered in the Link above???