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Robert M.
Robert M., Consultant
Category: Printers
Satisfied Customers: 9024
Experience:  30+ yrs. experience in NYC computer industry working with PC and networks, banks, brokerage, legal etc.
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Cannot scan with our MX850 on windows 10

Customer Question

cannot scan with our MX850 on windows 10
Submitted: 1 year ago.
Category: Printers
Expert:  Shefin replied 1 year ago.
Hello!Thank you for your question. I am Shefin and I look forward to helping you with your issue today. How do you connect the printer to the computer? Using USB cable? Can I access your computer remotely and check the issue? Thank you.S H E F I N
Customer: replied 1 year ago.
I connect with a USB cable. YES
Expert:  Shefin replied 1 year ago.
Hi, Please go to the link below, click I agree, download and run Elsinore Client software, so that I can access your computer.http://www.justanswer.com/remotedesktop/join.aspx?Session=bf15d73e-dbc6-4dc2-a145-e715a2d35f18 Thank you.S H E F I N
Customer: replied 1 year ago.
Is the cost the same if you connect to my PC?
Expert:  Shefin replied 1 year ago.
Hi, Please do not go for any additional offer. I cam help you without that. Please go to the link below, click I agree, download and run Elsinore Client software, so that I can access your computer.http://www.justanswer.com/remotedesktop/join.aspx?Session=bf15d73e-dbc6-4dc2-a145-e715a2d35f18 Thank you.S H E F I N
Expert:  Shefin replied 1 year ago.
Hi, I apologize for the inconvenience, however the printer is not fully compatible with Windows 10. You can get instructions from the link below.https://support.usa.canon.com/kb/index?page=content&id=ART162514&actp=search&viewlocale=en_US&searchid=1462824155042 Thank you.S H E F I N
Expert:  Robert M. replied 1 year ago.
the scanner may work but the omnipage wont hook up to it.see if it will show up in the windows 10 scan app on the start menuhttp://www.dummies.com/how-to/content/how-to-scan-documents-in-windows-10.html If it does not show up there it might show up in this program called naps2 https://sourceforge.net/projects/naps2/