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Computer printer said to replace ink 273:273xl i have replaced

Customer Question
computer printer said to replace...
computer printer said to replace ink 273:273xl i have replaced and printer still says to replace
Submitted: 1 year ago.Category: Printers
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Answered in 5 minutes by:
5/9/2016
Technician: Nathan, Engineer replied 1 year ago
Nathan
Nathan, Engineer
Category: Printers
Satisfied Customers: 27,378
Experience: Computer networking/repair. 12+ years experience.
Verified
Hello, I’m Nathan, and I’ll be assisting you today. My livelihood depends on your positive feedback, so your satisfaction is my highest priority. Sorry to hear you’re having trouble, Jerry. There are a few possible causes of this issue, including a bad cartridge, internal debris/contamination, or a hardware failure (bad printhead, bad logic board, faulty sensor, etc). What we can try are some cleaning and reset steps.First remove all of the ink cartridges, then clean the metal electrical contacts on the back, as well as where they mate up inside the printer, using qtips and rubbing alcohol. Dry well, then reseat the cartridges.Then reset the machine:unplug power at the wall outletwait 5 minutespress and hold the power/on button for 60+ secondskeep holding while plugging back in, and for another 60 seconds after, then release Let me know the results, and I'll advise further if needed.Nathan
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Technician: Nathan, Engineer replied 1 year ago
Do you need more help with this?If so, simply reply back on this page.Please note: You have already paid your fee to the site; I'd like to help you and provide value for that fee, but I do need to communicate with you here to do so.Nathan
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Nathan
Nathan
Nathan, Engineer
Category: Printers
Satisfied Customers: 27,378
27,378 Satisfied Customers
Experience: Computer networking/repair. 12+ years experience.

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