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Electronics Pete
Electronics Pete, Engineer
Category: Printers
Satisfied Customers: 17266
Experience:  HNC Computing; Large format and multifunction printer expert
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Cp1215 I changed al color cartilages still it syas change

Customer Question

cp1215 I changed al color cartilages still it syas change magenta cartilage and doesnot print. I changed twice magenta cartilage.
Submitted: 1 year ago.
Category: Printers
Expert:  Electronics Pete replied 1 year ago.
Hi Marion,Are you using genuine HP toner cartridges?If you are, and the printer still won't accept them, then try leaving the printer turned on and unplug it from the power source (back of printer or wall), wait 60 seconds, then plug the power back in (if the printer doesn't turn on automatically, press power button to turn it on). This does a total reset of the printer and will cycle through the reset process.Let me know if that works?
Expert:  Electronics Pete replied 1 year ago.
Hi Marion, just checking in on your question, do you need any further assistance?