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Ashik, Technician
Category: Printers
Satisfied Customers: 10931
Experience:  Bachelor of Computer Application (BCA), Professional Experience in Printers
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My printer is an HPPhotosmart5520 has been working just fine.

Customer Question

My printer is an HPPhotosmart5520 has been working just fine. But now it won't connect to my computer-MAC. I've run all the programs and it is asking for a WPA security pass phrase. Which I don't have. I don't think I have ever had it, since I write these things down compulsively in a notebook. The wireless test results says that the solution is to enter the pass phrase. AArrgh!
Submitted: 1 year ago.
Category: Printers
Expert:  Ashik replied 1 year ago.
Hi and Welcome. My Name is ***** ***** I look forward to assisting you today with your question. Somehow your printer lost connection with your WiFi network. It is asking for the WiFi password ***** reconnect. Don't you know your WiFi password ? If you don't know it, then you can recover the WiFi password ***** the Keychain Access application of your Mac. On your Mac, click on the Search/magnifier icon at the top right of screen. Type Keychain Access and this will show Keychain Access app.Open Keychain Access application.On the left-hand side, highlight the “System” keychainSelect “Passwords” under the categoryDouble-click on your Airport network (WiFi) that you want to see the password.Select the “Show password” checkboxEnter your administrator username and password ***** you can see the password ***** You can use that password ***** connect your printer to your WiFi network. Refer this article --> If you have any questions or would like any additional information, please don't hesitate to ask