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Rylan Sharpe
Rylan Sharpe, Computer Hardware Engineer
Category: Printers
Satisfied Customers: 96
Experience:  Global IT Manager at an International Company
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I get the message to press all the way down to make the cartridge

Customer Question

I get the message to press all the way down to make the cartridge work.
Submitted: 1 year ago.
Category: Printers
Expert:  Rylan Sharpe replied 1 year ago.
Hello, Thank you for asking a question here! Are you getting this error on your printer after changing the ink cartridge?
Expert:  Rylan Sharpe replied 1 year ago.
This is commonly caused by not removing the piece of tape that is attached to the cartridge when they are brand new. I have also seen many times that the tape will tear, so you may think that it is removed when actually it is still partially on there, blocking the communication to the printer. If this is not the case, we want to rule our a defective cartridge as a problem and we should try a different one. Please kindly rate this answer or feel free to ask follow-up questions.