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John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5077
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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I cannot print or scan from my mg5420 even though both are

Customer Question

i cannot print or scan from my mg5420 even though both are connected to my network. How do I reset?
Submitted: 1 year ago.
Category: Printers
Expert:  Md. Sadique replied 1 year ago.
Hello and thanks for your question. I look forward to assisting you today with the best answer possible.What is the operating system of your computer?for eg: windows/Mac
Customer: replied 1 year ago.
MAC OS X El Capitan
Expert:  Md. Sadique replied 1 year ago.
Would you like me to remote in and work on the issue directly?
Customer: replied 1 year ago.
No
Expert:  Md. Sadique replied 1 year ago.
No problem, it's completely optional. It's a very convenient and fast process. We will work on the issue while you watch your screen.
Expert:  Md. Sadique replied 1 year ago.
Please minimize all your windows > then click on the apple icon at the top left. Then select preferences > then select printers and scanners
Customer: replied 1 year ago.
OK
Customer: replied 1 year ago.
Done
Expert:  Md. Sadique replied 1 year ago.
Right click on your printer and select reset printing system.
Customer: replied 1 year ago.
This is obviously a scam - don't bill my credit card. If you do I will just cancel the charge
Expert:  Md. Sadique replied 1 year ago.
This is a complete legitimate website.What happened after the reset?Were you able to add the printer again?