How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Dustin Your Own Question
Dustin, Printer Repair Specialist
Category: Printers
Satisfied Customers: 13210
Experience:  A deep understanding and technical prowess in the finer points of printing and printer repair. Also worked in The US Army as A Network Switching Systems Operator/Controller
Type Your Printers Question Here...
Dustin is online now
A new question is answered every 9 seconds

My HP 6830 printer has worked fine before. I just installed

Customer Question

My HP 6830 printer has worked fine before.
I just installed a new set of ink cartiages, now it will only print test messages, but not print from print e-mail messages.
Also it will not scan anymore.
What happened and how can I fix it?
Submitted: 1 year ago.
Category: Printers
Expert:  Dustin replied 1 year ago.
Welcome to, my name is ***** ***** I will do my best to assist you. To get started, I need to know what type of computer you're using.Windows XP, Widows Vista, Windows 7, Windows 8, Or a Mac. If it's a Mac, please check the OSX version as follows. Click the apple sign at the top left of your screen, then click about this mac. And then where it says version, send that to me as a reply.
Customer: replied 1 year ago.
HP Windows7
Expert:  Dustin replied 1 year ago.
Thank you. And would you like me to try and guide you through the repair process by written communication? Or would you prefer to have me connect and fix the issue directly via a secure remote ( screen sharing ) session. Thank you for your reply, Dustin S.
Customer: replied 1 year ago.
A writen step by step would be appreciated
Customer: replied 1 year ago.
Yes a written step by step would be appreciated.
Expert:  Dustin replied 1 year ago.
Ok, first click the start button on your computer, then click devices and printers. Then, right click and delete any copy of your hp 6840 printer. Once deleted.. Go to this link next and download t he full featured software and driver package Once downloaded, open that package and run it.. This will reinstall the printer and its software. Once complete, try to print again. If its still not working let me know, and if it is working please remember to return here and click and submit a rating to show that I was able to assist you. Dustin S.Senior Technician and Network Switching Systems Operator / Maintainer.
Customer: replied 1 year ago.
I followed your instructions and downloaded the program.
But it still will not print from my Windows Live Mail messages ,nor scan any documents.
What has is wrong and how can yu fix it?
Expert:  Dustin replied 1 year ago.
My apologies for the delay in getting back to you, by the time you responded over an hour later, it was well past the end of my shift. Im sending this message before I turn in for the night.. It might be best if we connect via a secure remote session so I can fix this issue in person. If that something youd like to try, I will be working from 11 am till 8 pm Monday through Friday. Dustin S.