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Electronics Pete
Electronics Pete, Engineer
Category: Printers
Satisfied Customers: 17677
Experience:  HNC Computing; Large format and multifunction printer expert
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I bought a PX730WD 1 year and a half ago. There was a

Customer Question

Hi,
I bought a PX730WD 1 year and a half ago. There was a bargain on it.
In the mean time I continued to use my old SX130 because I had several Ink cartriges in advance and I don't print so much.
So came the time to power up the PX730WD, and it began with a simple pb, but none of the regular trials concerning cleaning heads, changing cartridges, power-it off and on, and .... etc .... could solve the problem.
You say that there is a cleaning kit obtainable through a link, but the link is broken.
May I have the reference, so I can buy it here ? (I am from Paris in France; I know there is a Paris in United States :-)
Thanks a lot for your help,
Guy
Submitted: 1 year ago.
Category: Printers
Expert:  Electronics Pete replied 1 year ago.
Hello,To perform a deep clean on the PX730WD you can use the following kit:http://www.ebay.co.uk/itm/UNBLOCK-PRINTER-FLUID-KIT-CLEANING-INKJET-EPSON-AND-CANON-PRINT-HEAD-NOZZLES-/172154296356
Customer: replied 1 year ago.
Thank you for the reference.
May I say that I realized suddenly that the printer beeing brand new (even if stayed 1.5 year in a dry and safe place), it may not be durty on the head's side. I don't know if cleaning something already clean may be sufficient.
What can be the next step ?
Thanks for helping
Expert:  Electronics Pete replied 1 year ago.
If the printer has never been used then have you tried using fresh ink cartridges? If the ink cartridges were old, even if they were in their sealed packages, they may have dried up.
Expert:  Electronics Pete replied 1 year ago.
If the printer itself does have a fault, please note that it is under a 2 year warranty in the EU.
Customer: replied 1 year ago.
Hi,
I have changed the whole set of cartridges, and I am only able to print red (or pink) and blue color.
Expert:  Electronics Pete replied 1 year ago.
Ok, then the printer has something wrong internally. Is this the first time you have inserted cartridges into it?
Expert:  Electronics Pete replied 1 year ago.
If cartridges were inserted previously then it could have a blockage, even though it has never been used to print.
Customer: replied 1 year ago.
I can add that the printer itself has no fault indicator, and that checking cartridges levels shows them full.
Customer: replied 1 year ago.
Yes, it is the first time, as I took it out of the box.
Expert:  Electronics Pete replied 1 year ago.
Ok, then if it won't print after several attempts your best option would be to return it to the retailer if it was purchased in the EU, since it is still within the 2 year warranty period.
Customer: replied 1 year ago.
Hi,
A whole bench of Epson utilitys and drivers went up automatically just 5 mn ago.
The entire procedure is running.
Please stay tuned :-)
Customer: replied 1 year ago.
It say that even the microcode will be updated.
20 mn to wait .........
Customer: replied 1 year ago.
Ok, nothing happened positive.
Looking on the Net, missing colors or blank B&W pages can be solved by printing until the head lets ink go through.
Ultimatly, a solution of isopropyl alcohol mixed with multi-task windex or similar can be the solution. I will test those solution tomorrow as it is the evening here.
So, I am a little bit mixed, as I am in the middle of the river (or 3/4).
What do you think ?
Expert:  Electronics Pete replied 1 year ago.
You can try the cleaning with isopropyl alcohol solution, however it should not be necessary if the printer is new and unused.But of course it is worth a shot :)
Customer: replied 1 year ago.
Well, I will bring the printer back to the seller.
Now we must close the ticket.
I think I spent time by my own printing 10's of pages to try to solve the issue (and the head :-)
Is it worth the 35$ ticket ?
I don't know ... I feel with a mixed opinion.
What do you think ?
Expert:  Electronics Pete replied 1 year ago.
Hi,I am a user of this site, just like you, so I have no control over the payments.I receive a portion of your payment for my time.Do bear in mind that if you need me again you can reply back on this thread for no additional charge :)Pete.
Customer: replied 1 year ago.
Ok, this is the game.
Have a nice day !
Guy
Expert:  Electronics Pete replied 1 year ago.
Hi,Just following up on your question - is there anything else I can help you with?Pete.