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John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5077
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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I installed a new HP black cartridge in my 5520, and it does

Customer Question

I installed a new HP black cartridge in my 5520, and it does not print black at all, even though the print diagnostic says levels are OK and should not cause print quality problems. The other three colours are perfectly OK.
Submitted: 1 year ago.
Category: Printers
Expert:  Dustin replied 1 year ago.
Welcome to, my name is ***** ***** I will do my best to assist you. Do you still have the old black cartridge? If so, and you insert it and try to print, can the old cartridge print black? Also, when you do the print diagnostic does it print black then?