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John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5077
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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My printer is MFC-6490CW, I have now operating system Microsoft

Customer Question

My printer is MFC-6490CW, I have now operating system Microsoft Windows 10, 64 Bit.
Last night Microsoft downloaded and installed a magor update.
Now my printer does not work via the computer. I tried various procedures, but no
results.
Thanks for any help.
Regards
Leo
Submitted: 1 year ago.
Category: Printers
Expert:  Richard replied 1 year ago.
Hi there Leo and welcomeCan you tell me what you have tried please so we do not repeat this?Please let me know
Customer: replied 1 year ago.
I TRIED TO DOWNLOAD A SUITABLE DRIVER
Expert:  Richard replied 1 year ago.
ThanksIs the printer connected to the computer via wireless or a USB cable?