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John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5077
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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I have a Cannon MX410 printer. Just recently I was unable

Customer Question

I have a Cannon MX410 printer. Just recently I was unable to scan documents. I cannot scan from either the scan button one the printer or the scan button on the computer. I have a wireless connection from the computer to the printer and can print documents. Also I upgrarded to Window 10.
Submitted: 1 year ago.
Category: Printers
Expert:  Shefin replied 1 year ago.
Hello!Thank you for your question. I amCustomerand I look forward to helping you with your issue today. Have you recently changed any wireless settings? Can I access your computer remotely and check the issue? Thank you.S H E F I N