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Nathan, Engineer
Category: Printers
Satisfied Customers: 24512
Experience:  Computer networking/repair. 12+ years experience.
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I have an Epson cx4600 the mechanism will not move to

Customer Question

I have an Epson cx4600 the mechanism will not move for me to change cartridge
Submitted: 1 year ago.
Category: Printers
Expert:  Nathan replied 1 year ago.
Hello, I’m Nathan, and I’ll be assisting you today. My livelihood depends on your positive feedback, so your satisfaction is my highest priority. Sorry to hear you’re having trouble, Carole.
Expert:  Nathan replied 1 year ago.
Are you pressing the ink button?You need to raise the lid (below the glass) then press and release the ink button (looks like an ink drop) at the top left corner of the printer, to prompt it to move the carriage over.
Customer: replied 1 year ago.
ok can you fix the printer or do I need to take
Expert:  Nathan replied 1 year ago.
Did you press the ink button after lifting the lid, as I directed?If it still won't move, start with the printer powered on, then unplug the power cord (do not turn it off first) then slide the carriage over manually by hand to access it. Let me know if that helps.Nathan