How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask John Your Own Question
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5077
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
Type Your Printers Question Here...
John is online now
A new question is answered every 9 seconds

I have a Brother MFC-8680 DN printer and am trying to scan

Customer Question

I have a Brother MFC-8680 DN printer and am trying to scan content from one of my books and save it to a word document I am writing, with the ability to edit the copy I have scanned. When I try to scan the printer tells me the necessary program has not been downloaded. How can I download the proper program?
Submitted: 1 year ago.
Category: Printers
Expert:  Sudipto replied 1 year ago.
Can you tell me, which version of Windows do you use ?
Customer: replied 1 year ago.
It was Windows 8 and I had Windows 10 installed.
Customer: replied 1 year ago.
Did you get my answer that I have had Windows ten installed?
Customer: replied 1 year ago.
I have a dinner engagement and need to leave my computer.
Expert:  Sudipto replied 1 year ago.
OK, no problem. We can continue later.