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John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5077
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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Scanner stops scanning in the middle of a job. the green line

Customer Question

Scanner stops scanning in the middle of a job. the green line continues to move as if it is scanning but does not deliver the information to the printer. A notice comes up advising that the scanner is in use with another task. I can not make the scanner stop or clear it out so that the scanner will work. How do I get the scanner to stop. Thanks.
Submitted: 1 year ago.
Category: Printers
Expert:  Md. Sadique replied 1 year ago.
Hello and thanks for your question. I look forward to assisting you today with the best answer possible.What is the operating system of your computer?for eg: windows/Mac