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John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5077
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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I am getting an error code 0x69. i have turned the printer

Customer Question

i am getting an error code 0x69. i have turned the printer off as directed but nothing changes
JA: Sometimes things that you think will be really complicated end up being easy to fix. The Printer Technician I'm going to connect you with knows all the tricks and shortcuts. Tell me a bit more about what's going on so he can help you best.
Customer: there is nothing else to say. it just stopped printing.
JA: Anything else I can tell the Printer Technician before I connect you two?
Customer: nope
JA: I'm sending you to a secure page on JustAnswer so you can place the $5 fully refundable deposit now. While you're filling out that form, I'll tell the Printer Technician about your situation and connect you two.
Submitted: 1 year ago.
Category: Printers
Expert:  John replied 1 year ago.
Hello. Welcome to Just Answer. Please allow me to assist you with your question today. I am John, I will do my very best to help you solve this problem.What's your printer model number? Thanks,John
Customer: replied 1 year ago.
Epsom WF-3620
Customer: replied 1 year ago.
R u there?
Customer: replied 1 year ago.
what's going on?
Customer: replied 1 year ago.
excuse me, are u responding?
Customer: replied 1 year ago.
Canceling service unscceptzble
Expert:  John replied 1 year ago.
I am really sorry about the long delay. Just in case you still want to continue, I am adding information below: Usually when the error 0x69 occurs the printer needs to be repaired or replaced. However we can try the following: 1- Remove and reinsert the ink cartridges. Also, are you using genuine cartridges? Or generic/refilled ones? 2- We can use a printhead cleaning kit, let me know if you are interested in this. I apologize again about the long delay. Thanks,John