Printers

Printer Repair Questions? Ask IT Technicians for Answers ASAP

Ask an Expert,
Get an Answer ASAP!

Printers

XP-620 used in wireless communication with an Apple Mac Book

Customer Question
Pro: This arrangement was working...
XP-620 used in wireless communication with an Apple Mac Book Pro: This arrangement was working very well for a year. Now the computer does not see the printer through the above defined link. When I put the printer through the Wi-Fi Setup process, it appears to complete normally. Unfortunately, it will not talk to the computer. The one thing that is different is that the wireless router was reset to factory defaults. I am guessing that the IP address and the password ***** changed to factory defaults in the process. I know that the password ***** changed for sure. What can I do to get it working again?
Submitted: 1 year ago.Category: Printers
Show More
Show Less
Ask Your Own Printers Question
Answered in 47 minutes by:
4/12/2016
Technician: Michael Norman, Information Systems Manager replied 1 year ago
Michael Norman
Michael Norman, Information Systems Manager
Category: Printers
Satisfied Customers: 165
Experience: Director of Technology
Verified
Hello. My name is, Mike. I'd like to try and assist you with your issue. It appears the problem is centered around the new router. Once you hook up a new router you have to go through the wireless setup from beginning to end on the printer. Based on your description it appears you have done that and the printer is still not working. Do you have any other wireless devices that you can use to see if the printer is showing up? If you can find the printer on other devices and not your Mac Book, then you can deduce the issue is with the Mac Book. However if the printer is not showing up on any wireless devices then you can deduce the issue is with the printer. When setting up wirelessly you should have been prompted to put in all of the information pertaining to your router, such as the password. If going through the wireless setup process doesn't work you can plug the printer into the back of your wireless modem as well. This is is a trick to make non-wireless devices accessible wirelessly. This is in case the internal Wifi antenna of the printer is malfunctioning.
Ask Your Own Printers Question
Customer reply replied 1 year ago
If the printer failed to prompt for router info, one can infer that the printer software has failed and is defective. This means that I need to get the software from Epson and reload it. Since I cannot do that without incurring an unreasonable cost, it appears that the printer is useless and I need to buy a new printer. I will first check with the tech people from DLINK to see if there is anything that can be done with the router. Apparently, the quality of the communications software is extremely poor.
Technician: Michael Norman, Information Systems Manager replied 1 year ago
Try hooking the printer up to your computer wired and see if you can get the printer to work at all. If the printer works when hooked up via wire, you can hook it up via wire to the router like I mentioned previously. You can also download all necessary utilities and drivers for free for your printer here: http://www.epson.com/cgi-bin/Store/support/supDetail.jsp?UseCookie=yes&oid=253770&prodoid=63099803&infoType=Downloads&detected=yes&platform=OSF_W_10-64
Ask Your Own Printers Question
Customer reply replied 1 year ago
Unfortunately, I don't have the correct cable to hook the printer directly to the computer. Plus, that would defeat the purpose of having a mobile lap-top computer. I know there is nothing wrong with the printer function because it was working perfectly prior to the reset of the router. I think updating the router could fix the problem.
Technician: Michael Norman, Information Systems Manager replied 1 year ago
I think you were misunderstanding my suggestion. Troubleshooting is a method of process of elimination. I was merely recommending you connect it to your laptop via wire to ensure the printer is functional. Given the fact that it was working before you reset the router the issue would appear that you have not set up the printers wireless settings correctly to connect to your router.
Ask Your Own Printers Question
Customer reply replied 1 year ago
The printer options do not allow the entry of any data. I have investigated every option on the menu and I would have expected to see a place to enter password ***** IP address. There is nothing. That is why I suspect the software in the printer is faulty.
Customer reply replied 1 year ago
My guess is that the printer is not talking to the router. I also guess the the cheapest fix is to get a new printer and a new router. It seems that the router technology is far from perfected and that the set-up procedure for the DLINK router is too complex for the average user to perform. I know the instruction booklet is totally inadequate.
Technician: Michael Norman, Information Systems Manager replied 1 year ago
Refer to : https://files.support.epson.com/docid/cpd4/cpd41237/index.html Click on Wifi Protected Setup (WPS).
Ask Your Own Printers Question
Customer reply replied 1 year ago
Post Script: I accidentally solved the problem. It was not an IP address issue and not a printer issue. It was, in fact, a router issue. I went to the "DLINK" web site and reconfigured the router, thereby changing the password ***** to the previous value as opposed to the factory default. Then I did the Wi-Fi auto set-up on the printer. My lap-top then recognized the printer and I was able the add the printer definition back to the system. The printer now works as before the unfortunate router reset.
Technician: Michael Norman, Information Systems Manager replied 1 year ago
Excellent.
Ask Your Own Printers Question
Ask John Your Own Question
John
John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5,081
5,081 Satisfied Customers
Experience: CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.

John is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

He answered my question promptly and gave me accurate, detailed information. If all of your experts are half as good, you have a great thing going here.

DianeDallas, TX

< Previous | Next >

Meet the Experts:

John

John

Computer Science Engineer

5,081 satisfied customers

CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.

Russell H.

Russell H.

Printer and Office Tech

3,243 satisfied customers

11+ yrs experience, inkjets & lasers, from huge to portable

Shefin

Shefin

Printer and Office Equip. Specialist

3,166 satisfied customers

Working as tech support specialist with a worldwide computer manufacturer.

Andy

Andy

Elec & Comp pro

2,717 satisfied customers

11yr exp, Comp Engg, Internet expert, Web developer, SEO

Bernie

Bernie

Printer Technician

1,997 satisfied customers

6+ years experience, Microsoft MCDST/CompTia A+ Certified

Sudipto

Sudipto

Engineer

1,099 satisfied customers

DIploma in Computer Hardware

Md. Sadique

Md. Sadique

Engineer

984 satisfied customers

Electronics engineer with 7+ years of experience in repairing office equipments & printers

< Previous | Next >

Related Printers Questions
I have a Pixma MG 3600 series printer. Paper jammed in the
I have a Pixma MG 3600 series printer. Paper jammed in the printer and I got all the paper out of the printer but it still says there is a jam. I have tried and opened everything. … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,275 satisfied customers
My HP Officejet Pro gave me the message that I needed ink. I
My HP Officejet Pro gave me the message that I needed ink. I replaced the cartridges with the appropriate replacements, but it still says I need ink. I suspect that since the printer went unused for a… read more
Harry
Harry
496 satisfied customers
On the front edge of the top of my Canon Pixma MG8120, there
On the front edge of the top of my Canon Pixma MG8120, there are alternating flashing lights of blue and orange (possibly yellow). What does it mean? … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,275 satisfied customers
I have a Epson XP 330 and I am getting the error code 0xC8.
I have a Epson XP 330 and I am getting the error code 0xC8 … read more
Harry
Harry
496 satisfied customers
I can't print from my computer. I can print manually. Canon
I can't print from my computer. I can print manually. … read more
Joel Kalman
Joel Kalman
Computer Specialist
Master of Science Degree
63 satisfied customers
I've changed the ink cartridges that were low, and when I
I've changed the ink cartridges that were low, and when I print, the paper comes out from the printer, blank. I couldn't find that situation in the trouble shooting section, and really need to print. … read more
Karthik
Karthik
Senior Engineer
Bachelor of Engineering
65 satisfied customers
HP 6520 printer has stopped printing black color. Black does
HP 6520 printer has stopped printing black color. Black does not print in the black block on "Print Quality Diagnostic." Blue, Red, and Yellow do print. Black text above the colored blocks does print … read more
p0llinate
p0llinate
Bachelors of Science
14 satisfied customers
Epson printer WF-3620 cartridge replacement. Followed all
Epson printer WF-3620 cartridge replacement. Followed all directions. Screen keeps repeating to reinstall black an magenta cartridges. … read more
p0llinate
p0llinate
Bachelors of Science
14 satisfied customers
My Epsom 3880 is about 2 years old. When something is sent
my Epsom 3880 is about 2 years old. When something is sent to print, it pulls the paper from the pack but then stops and goes no further. Any suggestions? Henry Weaver … read more
Mike Taylor
Mike Taylor
40 satisfied customers
My Epson XP-424 will not print ant word documents. It prints
My Epson XP-424 will not print ant word documents. It prints from the internet but nothing from word. Can you help? … read more
Suhasini Velu
Suhasini Velu
Bachelor of Engineering
136 satisfied customers
I have Canon MB2700 printer and want to scan to PDF as it
I have Canon MB2700 printer and want to scan to PDF as it only shows TIF, JPG, BMP, PNG. I am having some people say they can't open my scans when I email them to them. Pamela … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,275 satisfied customers
My epson wf 3640 won't print from my mac. It is connected to
my epson wf 3640 won't print from my mac. It is connected to my wifi and prints from my iPhone. my computer is connected to my wifi. however when I try to print, my computer always says that the print… read more
Michelle
Michelle
Manager operations
Bachelor\u0027s Degree
1,275 satisfied customers
I cannot print. AIO966 Dell. I tried to print yesterday and
I would normally just connect my laptop to the printer and print what ever I need to print. I last did an update I believe a week or 2 ago … read more
Michelle
Michelle
Manager operations
Bachelor\u0027s Degree
1,275 satisfied customers
Getting code c000 and have shut power off and on and still
Getting code c000 and have shut power off and on and still not printing … read more
p0llinate
p0llinate
Bachelors of Science
14 satisfied customers
I was using my Canon MX860 to print an important document
I was using my Canon MX860 to print an important document and it was behaving well. Then suddenly it stopped printing, produced a few blank pages and repeatedly told me to turn it off for a minute and… read more
p0llinate
p0llinate
Bachelors of Science
14 satisfied customers
Officejet Pro 8600 gives us an ink system failure: there's a
Officejet Pro 8600 gives us an ink system failure: there's a problem with the printer or ink system. turn printer off then on. We have tried this numerous times plus disconnected the printer from elec… read more
p0llinate
p0llinate
Bachelors of Science
14 satisfied customers
My Canon MG3500 prints OK when I connect by cable but when I
My Canon MG3500 prints OK when I connect by cable but when I try to copy an A4 Original it comes out Half size? how do I correct this … read more
David L.
David L.
Bachelor\u0027s Degree
6 satisfied customers
I have trouble printing from the computer to my HP envy7640.
I have trouble printing from the computer to my HP envy7640 … read more
Jason Jones
Jason Jones
AAS Information Technology
6,320 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x