How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask John Your Own Question
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5077
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
Type Your Printers Question Here...
John is online now
A new question is answered every 9 seconds

My Office Jet 3830 will print with 1/8 inch left and right

Customer Question

My Office Jet 3830 will print with 1/8 inch left and right margins.
It will only copy with 1/8 inch left margin and 1 1/4 inch right margin. The remaining text is blank (not copied) to the 1/8 inch.
How do I adjust the copy margins so all of the document is copied?
I am 78 years old and have limitrd computer knowledge. Please make your help very very basic.
Second question: how can I get a printer manual which would answer the first Question?
Thanks for your time.
Submitted: 1 year ago.
Category: Printers
Expert:  Sowrav D. replied 1 year ago.
First of all, I would like to know, if you are able to print from your PC , perfectly or not ?
Customer: replied 1 year ago.
YES. I am able to print the entire document to 1/8 inch margins on both sides - left and right. When I place the printed document in the copier, the copy comes out with a 1/8 inch left margin and a 1 1/4 inch right margin blanking out the print on the right side.
Expert:  Sowrav D. replied 1 year ago.
OK, if the original is short then the copies documents will be short, now let me know if you want to correct the printing problem first ?
Customer: replied 1 year ago.
I don't think I have a printing problem. I can print fine. Only when I copy is when the right margin is cut short to 1 1/4 inch.I thik it wuld be better if I hit the button and secure you to my device. What do you think?
Expert:  Sowrav D. replied 1 year ago.
OK, so it means you get the correct margins, when you print from the PC, but it get shroter when you copy the same printed document, right ?