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John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5077
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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I can not make my Brother Printer come out of its "Deep Sleep"?

Customer Question

I can not make my Brother Printer come out of its "Deep Sleep"?
JA: Sometimes things that you think will be really complicated end up being easy to fix. The Printer Technician I'm going to connect you with knows all the tricks and shortcuts. Tell me a bit more about what's going on so he can help you best.
Customer: I just can't get the printer out of the Sleep Mode"
JA: Anything else I can tell the Printer Technician before I connect you two?
Customer: Nothing that I can think of at this moment
JA: I'm sending you to a secure page on JustAnswer so you can place the $5 fully refundable deposit now. While you're filling out that form, I'll tell the Printer Technician about your situation and connect you two.
Submitted: 1 year ago.
Category: Printers
Expert:  Kamil Anwar replied 1 year ago.
Have you tried making a copy to see if it activates it?
Customer: replied 1 year ago.
yes it works
Expert:  Kamil Anwar replied 1 year ago.
It works, and the printer is still in sleep mode or has the issue been resolved after you tried to copy?
Customer: replied 1 year ago.
It is still in sleep mode now
Expert:  Kamil Anwar replied 1 year ago.
what is the model # ***** the printer?
Customer: replied 1 year ago.
Model #MFC7360N
Expert:  Kamil Anwar replied 1 year ago.
When you send a print from your computer, what happens then?
Customer: replied 1 year ago.
Nothing!!! Still sleep
Expert:  Kamil Anwar replied 1 year ago.
What does the status on the computer says? deep-sleep mode is automatically restored when the printer receives data, so it looks like the printer is fine, the issue is that the computer isn't communicating or sending the data. How is the printer connected to the computer? Because if it were in a deep-sleep mode and wouldn't come out of it then you would not have been able to make copies.