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John, Computer Science Engineer
Category: Printers
Satisfied Customers: 14602
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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My 685 mfc is not printing well, It has white lines all acrros

Customer Question

My 685 mfc is not printing well, It has white lines all acrros the printed material, I had the machine cleaned an hour ago and the problem is still there.
Submitted: 1 year ago.
Category: Printers
Expert:  John replied 1 year ago.
Hello. Welcome to Just Answer. Please allow me to assist you with your question today. I am John, I will do my very best to help you solve this problem. We can try with two approaches: 1- If you are using generic or refilled cartridges, then please try with new and genuine Brother ones. 2- If no luck, we will need to use a printhead cleaning kit, like this one ===> CLEANING KIT FOR BROTHER PRINTERS <=== CLICK HERE This cleaning kit should fix the issue, otherwise the printhead is defective. You can try replacing the printhead as well but it is usually more expensive than a new printer, unfortunately. Let me know if you have any other question or concern. Thanks, John