How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask John Your Own Question
John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5077
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
23822421
Type Your Printers Question Here...
John is online now
A new question is answered every 9 seconds

Help i deleted photosmart 5510 by mistake please help

Customer Question

help i deleted photosmart 5510 by mistake please help insta;;
Submitted: 1 year ago.
Category: Printers
Expert:  Richard replied 1 year ago.
Hi there and welcomeDo you still have the disk for the printer?And are you on a windows or mac computer?
Expert:  Richard replied 1 year ago.
Can you please return to your question here Suzanne?
Customer: replied 1 year ago.
I deleted printer files help
Expert:  Richard replied 1 year ago.
Do you still have the disk for the printer?And are you on a windows or mac computer? I can see you are a first time user to the site. What we do here is either a question and answer type of conversation or remote support where I would actually connect to the computer and have a look and attempt to fix the problem for you. Remote support can save a lot of time if you are not comfortable performing repairs yourself. Sometimes even with instructions you can make a mistake and make things worse. I will send an offer through for remote support and should you accept I will connect and see what is going on and fix the issue. Otherwise we can continue to talk like this but I will need to ask a number of other questions and try and walk you through some steps. Both options are 100% guaranteed by the way. Remote is just quicker and avoids the risk of you making a mistake and doing something wrong. If you want remote click get extra help. If not simply reply to me. Thanks, Richard
Customer: replied 1 year ago.
Macbookpro
Expert:  Richard replied 1 year ago.
Do you still have the disk for the printer?
Customer: replied 1 year ago.
I think so but tried that and nothing
Expert:  Richard replied 1 year ago.
Can you provide a little more information?Which OSX version do you have? And when you say you think so, are you sure it was the disk? And what do you mean with nothing?
Customer: replied 1 year ago.
Ok it's El Capitan on mac
Customer: replied 1 year ago.
Put disc in and nothing happened
Customer: replied 1 year ago.
I am going to call apple help please refund money
Expert:  Richard replied 1 year ago.
ok, you need to run the disk, so put the disk in again please.Then open finder, click on the disk drive and start the installation.Then follow the steps to complete it and the printer is then returned to your system
Customer: replied 1 year ago.
Ok I will try
Expert:  Richard replied 1 year ago.
Thank you, ***** ***** me know the results
Customer: replied 1 year ago.
The disc is running
Customer: replied 1 year ago.
Ok it stiopped
Customer: replied 1 year ago.
Comp says printer not connected
Expert:  Richard replied 1 year ago.
yes, you need to open finder, click on the disk drive and start the installation.Then follow the steps to complete it and the printer is then returned to your systemDid you do this?
Customer: replied 1 year ago.
Yes disc is running
Expert:  Richard replied 1 year ago.
ok, what step are you at in the installation?
Customer: replied 1 year ago.
Looking for disc drive
Expert:  Richard replied 1 year ago.
you need to open Finder, its the grreen icon with the face, at the bottom of the screen
Customer: replied 1 year ago.
Not working
Expert:  Richard replied 1 year ago.
Suzanne, I need you please to be more specific on which step your stuck on from my instructions.
Customer: replied 1 year ago.
Ok put disc in opened finder can't fund disc
Expert:  Richard replied 1 year ago.
Its your disk drive. You see it in the column on the left.
Customer: replied 1 year ago.
No it's says airdrop apps desktop my name
Expert:  Richard replied 1 year ago.
Its on the left Suzanne, near Macintosh harddrive
Customer: replied 1 year ago.
Due u mean preferences
Expert:  Richard replied 1 year ago.
No, your not in Finder if you see that you need to open Finder, its the grreen icon with the face, at the bottom of the screen
Customer: replied 1 year ago.
Mine is blue and white
Expert:  Richard replied 1 year ago.
like this right?http://cdn.osxdaily.com/wp-content/uploads/2015/04/finder-mac.jpg
Customer: replied 1 year ago.
Yes
Expert:  Richard replied 1 year ago.
you open it, then on the left open the DVD drive
Customer: replied 1 year ago.
Nothing
Expert:  Richard replied 1 year ago.
Sorry Suzanne, I do not know what you mean with nothing.
Customer: replied 1 year ago.
Ok,how about Hewlett packard
Expert:  Richard replied 1 year ago.
if you mean you see those words then click it..
Customer: replied 1 year ago.
Ok I am going to call apple thanks
Expert:  Richard replied 1 year ago.
ok Suzanne, though you need to provide more description when you reply, its very hard to know what you are referring to when you reply nothing, more detail on your reply is needed then this.
Customer: replied 1 year ago.
I cannot find disc drive at all the inserted disc stooped but didn't come out
Expert:  Richard replied 1 year ago.
ok, I am not really sure what you mean with this response, if you mean you do not know where to put the disk into the computer?