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John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5077
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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My epson xp300 prints all the sheet on color

Customer Question

my epson xp300 prints all the sheet on color
Submitted: 1 year ago.
Category: Printers
Expert:  Nathan replied 1 year ago.
Hello, I’m Nathan, and I’ll be assisting you today. My livelihood depends on your positive feedback, so your satisfaction is my highest priority. Sorry to hear you’re having trouble. Do you mean instead of black ink the items that should be black come out in some other color (red/blue/yellow)?If you make a photocopy, directly from the glass (in black only mode) does it come out blank, or in color?
Customer: replied 1 year ago.
everything comes out in color even the full page
Customer: replied 1 year ago.
when i print from my lab top only partial comes out
Customer: replied 1 year ago.
when i make a photocopy directly from the glass (in black only mode) the whole page comes out in color
Expert:  Nathan replied 1 year ago.
When you say full page, do you mean the background (it is not white)?Could you scan the printout so I can see it?
Customer: replied 1 year ago.
yes
Customer: replied 1 year ago.
I'm having trouble scanning too,
Expert:  Nathan replied 1 year ago.
Are you certain that you have the cartridges in the proper slots?
Expert:  Nathan replied 1 year ago.
Do you still need help with this?