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John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5077
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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I have a hp printer Photosmart Plus it will not on black print

Customer Question

I have a hp printer Photosmart Plus it will not on black print can you tell while it will not print
Submitted: 1 year ago.
Category: Printers
Expert:  Nathan replied 1 year ago.
Hello, I’m Nathan, and I’ll be assisting you today. My livelihood depends on your positive feedback, so your satisfaction is my highest priority. Sorry to hear you’re having trouble. Can you please give me the complete model number of the printer?
Customer: replied 1 year ago.
serial nocnoc12go3x
Expert:  Nathan replied 1 year ago.
I don't need the serial number.I need the proper MODEL number of the printer please. fr16-6400 is not a model.It should be printed on the front of the printer near the display, or on a sticker on the back.
Expert:  Nathan replied 1 year ago.
Do you still need help with this, James?