How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Russell H. Your Own Question
Russell H.
Russell H., Printer and Office Tech
Category: Printers
Satisfied Customers: 11244
Experience:  11+ yrs experience, inkjets & lasers, from huge to portable
13568747
Type Your Printers Question Here...
Russell H. is online now
A new question is answered every 9 seconds

I am Neville Gay. JA: Thanks. Can you give me any more details

Customer Question

I am Neville Gay.
JA: Thanks. Can you give me any more details about your issue?
Customer: My Canon Pixma ip4500 has yellow and green lights flashing twelve times I have tried disconnecting everything but with no effect. Any ideas?
JA: OK got it. Last thing — Technicians generally expect a deposit of about $18 to help with your type of question (you only pay if satisfied). Now I'm going to take you to a page to place a secure deposit with JustAnswer. Don't worry, this chat is saved. After that, we will finish helping you.
Submitted: 1 year ago.
Category: Printers
Expert:  Russell H. replied 1 year ago.
Hi, thank you for contacting JustAnswer.com. My name is Russell. I will do my best to provide the right answer to your question. Try taking each ink cartridge out, one at a time, then re-seating it back in place (without touching the electronic contacts on it, nor touching the inky underside of the cartridge.) Then press the RESUME/CANCEL button and hold it down for at least 5 seconds. Does that have any effect on the problem? I hope so. If it doesn't, then turn the printer Off, unplug it from the power, and leave it that way for at least 1 hour or more. Then try the printer again.