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John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5077
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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When installing the software new Pixma MX922 this message

Customer Question

When installing the software for my new Pixma MX922 this message appears: Canon IJ Driver Installer Has Stopped Working. The Canon IJ Network Scanner Selector EX, Canon IJ Network Tool and Canon IJ Scan Utility are not installed.
Submitted: 1 year ago.
Category: Printers
Expert:  Viet - Printer Tech replied 1 year ago.
Hi,I'm sorry about the issue. Do you have windows xp, vista, or 7, or 8, 10?Can we do a remote support session, so I can troubleshoot the issue directly on your computer together with you?Please reply at the box below. Thank you,
Expert:  Viet - Printer Tech replied 1 year ago.
When you are available, please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you.
Customer: replied 1 year ago.
Sorry for my delayed response. I have windows 10. A remote support session is okay with me.
Expert:  Viet - Printer Tech replied 1 year ago.
Are you available now? Please reply at the box below. Thank you.
Customer: replied 1 year ago.
I want to pass on your help for now. Sorry for the inconvenience.
Expert:  Viet - Printer Tech replied 1 year ago.
I'm sorry. Is there any issue? Can we continue another day / time when you are available? We guarantee our service, so don't worry. Please reply at the box below. Thank you.