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John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5077
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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I HAVE AN EPSON V550 SCANNER. THE LIGHT IS ON AND IT SAYS READY.

Customer Question

I HAVE AN EPSON V550 SCANNER. THE LIGHT IS ON AND IT SAYS READY. HOWEVER, IT JUST STOPPED CONNECTING TO THE COMPUTER, NO LIGHTS ARE ON. IT PREVIOUSLY HAD AN ERROR LIGHT. THE MANUAL SAID SHUT IT OFF AND ON. NOW IT DOES NOT SCAN AT ALL. CHECKED ALL THE WIRES
Submitted: 1 year ago.
Category: Printers
Expert:  Asriel replied 1 year ago.
Hello! Can you confirm the scanner powers on? I'd like to have you uninstall the software and re-install it. What type of computer do you have? I can do this remotely for you if you would like. -Asriel