Printers

Printer Repair Questions? Ask IT Technicians for Answers ASAP

Ask an Expert,
Get an Answer ASAP!

Printers

I have a Samsung ProExpress Copier M3780FW, which I use only

Customer Question
for copying. For the...
I have a Samsung ProExpress Copier M3780FW, which I use only for copying. For the past 2 days, every copy has vertical lines down the middle of the page, and I am unable to correct the situation... What can I do?
Submitted: 1 year ago.Category: Printers
Show More
Show Less
Ask Your Own Printers Question
Answered in 2 hours by:
4/4/2016
Technician: Christopher Bessler, Engineer replied 1 year ago
Christopher Bessler
Category: Printers
Satisfied Customers: 1,756
Experience: 21 Years experience in Support PC/Server/Network field. Computer hardware and Printer hardware.
Verified
This is a function of having debris on your scanner glass. Most likely. If you look at the scanner glass (the small piece of glass to the left of the main copy glass that is used when using the automatic feeder) you should see whatever is causing the issue. Here is a great video which shows exactly where to look. https://www.youtube.com/watch?v=xTJpCg5sHl0While there are other possible solutions, I cannot tell you how many times THIS has been the cause for the exact issue. People start off looking as rollers, or fusers, or any one of a hundred other things, when it turns out that the small scanner glass has a piece of crud or white-out or dirt on it that makes the copier think there is a line down the middle of the original. Please let me know if you still have the issue after cleaning the scanner glass.
Ask Your Own Printers Question
Ask Christopher Bessler Your Own Question
Christopher Bessler
Christopher Bessler
Christopher Bessler, Engineer
Category: Printers
Satisfied Customers: 1,756
1,756 Satisfied Customers
Experience: 21 Years experience in Support PC/Server/Network field. Computer hardware and Printer hardware.

Christopher Bessler is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

He answered my question promptly and gave me accurate, detailed information. If all of your experts are half as good, you have a great thing going here.

DianeDallas, TX

< Previous | Next >

Meet the Experts:

John

John

Computer Science Engineer

5,078 satisfied customers

CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.

Russell H.

Russell H.

Printer and Office Tech

3,125 satisfied customers

11+ yrs experience, inkjets & lasers, from huge to portable

Shefin

Shefin

Printer and Office Equip. Specialist

3,084 satisfied customers

Working as tech support specialist with a worldwide computer manufacturer.

Andy

Andy

Elec & Comp pro

2,717 satisfied customers

11yr exp, Comp Engg, Internet expert, Web developer, SEO

Bernie

Bernie

Printer Technician

1,997 satisfied customers

6+ years experience, Microsoft MCDST/CompTia A+ Certified

Sudipto

Sudipto

Engineer

1,049 satisfied customers

DIploma in Computer Hardware

Handy--Andy

Handy--Andy

Technical

953 satisfied customers

Helpdesk

< Previous | Next >

Related Printers Questions
A few months ago my Canon printer would not print clearly. I
a few months ago my Canon printer would not print clearly. I remember being told to clean the ink cartridges. But I think I was told to also clean the cartridges head. By running it under hot water, i… read more
MD.REHAN
MD.REHAN
self employed
Diploma in applied electronics
836 satisfied customers
IT SAYS I HAVE A PAPER JAM. ICAN NOT FIND FINF ONE. WF3640.
IT SAYS I HAVE A PAPER JAM. ICAN NOT FIND FINF ONE. … read more
Josh
Josh
It Support Specialist
Associate Degree
5,127 satisfied customers
WHERE IS MY WPS BUTTON ON MY CANNON PRINTER. 4YEARS OLD NEW
CANNOT RECALL THE PTINTER IS PRINTING ONE STRAIGHT LINE … read more
robert
robert
Bachelor's Degree
2,594 satisfied customers
Been away from a vacation home for a while and my printer is
been away from a vacation home for a while and my printer is only printing every third line, parts of the second line, and many blank spaces. I have cleaned the heads and changed the cartridge. … read more
jeffreybongers
jeffreybongers
ICT Support 1/2/3/ Line
Information Technology
151 satisfied customers
B202 error. MAXIFy MB5360 18 mths old. PC Vostro windows 10.
last 2 hrs, printed probably 40-50 pages from the pc … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,211 satisfied customers
I purchased an HP ENVY Photo 7155 printer but when I do a
I purchased an HP ENVY Photo 7155 printer but when I do a scan and get the scanned attachment in the email....the file is a .bin how to do I change that to view as a pdf or just a look at without it l… read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
952 satisfied customers
I have bought a new computer ( Lenova V110-151SK) and it
I have bought a new computer ( Lenova V110-151SK) and it does not recognise my HP Photosmart C5280 All-in-one. Consequently I cannot scan and store the scan. … read more
Jason Jones
Jason Jones
AAS Information Technology
6,316 satisfied customers
Since a few months my printer doesnt function because a
since a few months my printer doesnt function because a window tells me … read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
952 satisfied customers
Have epson artisan 1430. took ink cartridge out, it won't
Have epson artisan 1430. took ink cartridge out , it won't snap back in. lights flashing - help1 … read more
Aparna Indresh
Aparna Indresh
Engineer
Electronics & communication engineering
17 satisfied customers
HP printer stoped working and error message ox61011bed
HP printer stoped working and error message ox61011bed appeared … read more
Josh
Josh
It Support Specialist
Associate Degree
5,127 satisfied customers
Nothing, I had it working, I think now its'! It's a couple
Mac, just downloaded something, don't remember what it was … read more
Shefin
Shefin
Printer and Office Equip. Specialist
Engineering Diploma
3,084 satisfied customers
It's font is almost miniature. Epson 3620 4 yrs old. PC
It's font is almost miniature JA: What's the make/model number of your printer? How old is it? Customer: Epson 3620 4 yrs old JA: What kind of computer are you printing from (Mac or PC)? What Operatin… read more
Kamil Anwar
Kamil Anwar
IT Consultant / Systems Engineer
Bachelor\u0027s Degree
426 satisfied customers
Magenta is void of color on test prints. Supply levels
Magenta is void of color on test prints. Supply levels indicate magenta has … read more
p0llinate
p0llinate
Bachelors of Science
14 satisfied customers
My canon mx926 keeps saying that top paper tray is empty
my canon mx926 keeps saying that top paper tray is empty error1007 … read more
Michelle
Michelle
Manager operations
Bachelor\u0027s Degree
1,273 satisfied customers
Printer has been coming up with brief info reference in
Printer has been coming up with brief info reference in small box. BUT language I believe is in Hebrew--a language I do not know and is not correct language for me. US English. I have tried to convey … read more
jeffreybongers
jeffreybongers
ICT Support 1/2/3/ Line
Information Technology
151 satisfied customers
I have an Epson XP-400 printer that is currently linked to 2
Hi. I have an Epson XP-400 printer that is currently linked to 2 computers via printer cable. … read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
952 satisfied customers
My printer HP J 4580 went off lone on its own. Its all in
I downloadet 2 new drivers, but it did not change it.… read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
952 satisfied customers
Trusty old Canon MP240 is showing 'P' and the Alarm button
Hi, Trusty old Canon MP240 is showing 'P' and the Alarm button is flashing. I can't find the manual to try and trouble shoot the problem! … read more
Josh
Josh
It Support Specialist
Associate Degree
5,127 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x