How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Louie Your Own Question
Louie, Technician
Category: Printers
Satisfied Customers: 12283
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
Type Your Printers Question Here...
Louie is online now
A new question is answered every 9 seconds

I have removed all the orange tape and protective materials

Customer Question

I have removed all the orange tape and protective materials but I am still getting the 9 flashes from the alarm lamp. I have checked and there is nothing else to remove. I have turned the printer off and turned it back on but I get the same flashing. What can I do to get past this
Submitted: 1 year ago.
Category: Printers
Expert:  Louie replied 1 year ago.
Hi Darin and welcome to JustAnswer,Thank you for the question and your patience. Should you still need assistance for information purposes only...Initially,proposed preliminary tries (if have not been done):• check/re-install the FINE cartridge;• clean the area/contacts at the back of the FINE cartridge where the contact pins are;• do the same for the contact points at the FINE cartridge mount/holder.