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Ask John Your Own Question
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5077
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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I'm having difficulty threading a new paper roll. The paper

Customer Question

I'm having difficulty threading a new paper roll.
JA: Sometimes printer issues that you think will be really complicated end up being easy to fix. The Printer Technician I'm going to connect you with knows all the tricks and shortcuts. Tell me a bit more about what's going on so he can help you best.
Customer: The paper will not feed
JA: Is there anything else the Printer Technician should be aware of?
Customer: No, just trying to load the paper.
JA: I'm sending you to a secure page on JustAnswer so you can place the $5 fully refundable deposit now. While you're filling out that form, I'll tell the Printer Technician about your situation and connect you two.
Submitted: 1 year ago.
Category: Printers
Expert:  Russell H. replied 1 year ago.

Hi, thank you for contacting My name is Russell. I will do my best to provide the right answer to your question.

Please make more clear, the question you are asking.

- what printer by maker and model, is involved?

- how wide is the roll of paper, and has such a size worked before in this same printer, previously?

Let me know more, and I will advise you further.

Customer: replied 1 year ago.
Please cancel my order and my request.
Customer: replied 1 year ago.
Please cancel my visa payment and my request for help.