How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask John Your Own Question
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5077
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
Type Your Printers Question Here...
John is online now
A new question is answered every 9 seconds

I have a Brother Printer HL-5370 which decided to print out

Customer Question

I have a Brother Printer HL-5370 which decided to print out a network configuration page.
For some reason
IP address, subnet mask, IP gateway all show zeros.
I know I have a good Ethernet cable. How do I begin getting the settings parameters above to have usable values? There must be something that will let me talk to this printer via USB (which does let me print). I'd like to assign a static IP address to this machine.
John M.
Submitted: 1 year ago.
Category: Printers
Expert:  Dustin replied 1 year ago.

Welcome to, my name is ***** ***** I will do my best to assist you.

To get started, I need to know what type of computer you're using.

Windows XP, Widows Vista, Windows 7, Windows 8, Or a Mac.

If it's a Mac, please check the OSX version as follows.

Click the apple sign at the top left of your screen, then click about this mac. And then where it says version, send that to me as a reply.

Customer: replied 1 year ago.
I have windows 7 64bit
Expert:  Dustin replied 1 year ago.

Nest question, do you have the ethernet cable connected directly to your wireless router?

Or to the PC ?