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Getting error code 0753 "cannot connect" on a Canon Image…

Customer Question
Getting error code 0753 "cannot...
Getting error code 0753 "cannot connect" on a Canon Image Runner 1730 when I try to scan and email.
I've checked and double checked the connections. I've tried shutting the machine off for a minute a couple of times with no result. This error message was not provoked by any updates to any machines on the work group. We simply came in this AM and it doesn't work...
Submitted: 2 years ago.Category: Printers
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Answered in 4 hours by:
3/29/2016
Technician: Electronics Pete, Engineer replied 2 years ago
Electronics Pete
Category: Printers
Satisfied Customers: 20,168
Experience: HNC Computing; Large format and multifunction printer expert
Verified

Hi there,

The machine appears to have lost its network connection.

Try turning your router off and on again and let me know if that reconnects it again.

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Customer reply replied 2 years ago
I also tried that today and it didn't correct the problem.
Technician: Robert M., Consultant replied 2 years ago
Robert M.
Robert M., Consultant
Category: Printers
Satisfied Customers: 9,425
Experience: 30+ yrs. experience in NYC computer industry working with PC and networks, banks, brokerage, legal etc.
Verified

have you done a scan and email on that machine before ?

it usually requires that you set up an email account with password ***** before you can do that.

if that email account changed passwords or settings it will need to be reconfigured on the printer to match

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Customer reply replied 2 years ago
it was working fine in Monday. It just mysteriously stopped working yesterday.
Technician: Robert M., Consultant replied 2 years ago

can you print to it ?

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Customer reply replied 2 years ago
we can fax out and receive faxrs in.
Technician: Robert M., Consultant replied 2 years ago

try setting up the email address again.

it should be a different error if that is wrong but its worth a try

the actual error you are getting is a tcp failure which means it cant get the message out on the port or cant connect to the email server.

other possibilities are that the router is not getting to the internet or is blocking the ports that the printer needs to connect to the email server.

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Customer reply replied 2 years ago
Ok I will try those tomorrow and let you know
Customer reply replied 2 years ago
I tried setting up the email address again. Not successful.While I was in there I noticed that the machine is set up to send/recieve using POP but all the POP address and other fields are blank? Could that be the issue? I don't know how to fill those in if that is the case.
Technician: Robert M., Consultant replied 2 years ago

Yes that could be. What fields are they?

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Customer reply replied 2 years ago
POP server
POP address
POP password
Technician: Robert M., Consultant replied 2 years ago

what is the email address that you are using ?

that would go in the address field

and of course the password ***** the password *****

the server i can look up if you give me the part of the email address AFTER THE @

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Customer reply replied 2 years ago
jmanagementcorp.com
Technician: Robert M., Consultant replied 2 years ago

that is a private email server.

have you got your own email server and if not do you know who is running your email service

those would be the people that could give you the settings

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