How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Viet - Printer Tech Your Own Question
Viet - Printer Tech
Viet - Printer Tech, Printer Technician
Category: Printers
Satisfied Customers: 37908
Experience:  Troubleshoot printers, scanners, etc.
Type Your Printers Question Here...
Viet - Printer Tech is online now
A new question is answered every 9 seconds

I am having trouble keeping the enable bidirectional support

Customer Question

I am having trouble keeping the enable bidirectional support checked.
Submitted: 1 year ago.
Category: Printers
Expert:  Viet - Printer Tech replied 1 year ago.


I'm sorry about the issue. Do you mean you cannot print?

Are you currently able to make a copy from the printer's glass (not printing from the computer)?

Do you have windows xp, vista, or 7, or 8, 10?

Can we do a remote support session, so I can troubleshoot the issue directly on your computer together with you?

Please reply at the box below. Thank you,

Customer: replied 1 year ago.
I can make a copy with out the computer.I have windows 7.
Expert:  Viet - Printer Tech replied 1 year ago.

Thank you for replying back. Please try the following:

  1. Disconnect the USB printer cable from the computer for now.
  2. Click on Start\Control Panel\Hardware and Sound\Devices and Printers.
  3. Right-click on the Lexmark printer there, and remove / delete it for now, and confirm. Make sure there is not any lexmark printer showing there for now.
  4. Make sure printer is powered on.
  5. Re-connect the USB printer cable securely to both printer and computer.
  6. Wait a bit, and the printer should automatically be reinstalled.
  7. See if you can print now.

Please reply at the box below to continue. Thank you.